I want to express my genuine appreciation to First Walkers for their outstanding customer service and kindness.

After weeks of frustration trying to locate a delayed parcel through Royal Mail (through no fault of First Walkers), I contacted First Walkers to explain the situation. Without hesitation, they immediately arranged a new delivery to the UK, taking full ownership and ensuring my daughter received the shoes she urgently needed. Their empathy, professionalism, and efficiency was incredible to experience.

It’s rare to find a company that genuinely cares about its customers, especially when the order involves something so important for a child with additional needs. First Walkers went above and beyond, and I couldn’t recommend them more highly.

Thank you for restoring my faith in good service and for making a real difference to our family.

– Katarina Puschmann