Privacy Policy

This website is owned and operated by FW Orthopaedic Pty Ltd t/a First Walkers (ACN 20619368893), referred to herein as "First Walkers", "we", or "our".

First Walkers recognises the importance of protecting the privacy of personally identifiable information collected about our customers. We respect and protect the privacy of our website visitors, customers, and stakeholders. First Walkers is committed to complying with the Privacy Act 1988 (Cth), the Privacy Amendment (Private Sector) Act 2001, the Spam Act 2003, and all subsequent amendments and applicable privacy laws in Australia.

Personal Information

When you make a purchase on our website, we collect the necessary personal information to fulfil your order. If you do not provide the required information, we may be unable to process your request.

Website Visitors

Log Data

When you visit our website, our hosting provider may record your server address, top-level domain name, date and time of visit, pages accessed, documents downloaded, referring site, and the type of browser used. This data is used for statistical and website improvement purposes. We do not attempt to identify users unless required by law through a valid warrant or legal process.

Collection of Information

We may collect information through online registrations, promotions, competitions, surveys, or direct enquiries. We do not sell, rent, or share your personal information with third parties without your consent. If information is shared, it will be anonymised or aggregated so that it cannot be linked to an individual.

Cookies

Our website uses cookies to enhance user experience and analyse traffic. Cookies assign a unique user ID to your browser and track navigation behaviour such as pages visited and duration. Cookies do not collect personally identifiable information. You can set your browser to refuse cookies if you prefer.

Email Communications

We only record your email address or other personal details if you provide them voluntarily, such as through an enquiry or subscription. Your email address will only be used for the purpose for which it was provided and will not be added to a mailing list unless explicitly consented to. We do not disclose or sell email addresses to third parties.

Marketing Communications

If you subscribe to our marketing communications, we may send you emails about new products, offers, or events. You can opt out at any time by clicking the ‘unsubscribe’ link in the email or contacting us. We will not send unsolicited marketing messages without your consent.

Access to Personal Information

You may request access to the personal information we hold about you by contacting us on 1300 79 11 75. Access will be provided in accordance with the Privacy Act, except where an exemption applies. Proof of identity may be required before information is released.

Data Quality

We take reasonable steps to ensure the information we collect is accurate, complete, and up to date. If your details change, please notify us so we can update your records.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, comply with legal obligations, or resolve disputes. When information is no longer required, it will be securely deleted or de-identified.

Third-Party Services

We use trusted third-party services to support our website, payments, analytics, and marketing. These providers may collect or process data on our behalf and are subject to their own privacy policies. We take reasonable steps to ensure they comply with applicable data protection standards.

Overseas Data Storage

Some personal data may be stored or processed outside Australia, including by third-party services located in other countries. We ensure that any offshore data storage complies with Australian privacy obligations and is subject to appropriate security safeguards.

Children’s Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from children under the age of 16 without parental consent. If we become aware of such collection, we will delete the information promptly.

Privacy Enquiries & Complaints

If you have questions or concerns about your privacy, please contact our Privacy Officer at support@firstwalkers.com.au. We will respond to all enquiries promptly and in accordance with our legal obligations.

Policy Updates

This privacy policy is reviewed periodically. Any updates will be published on this page. We encourage you to review it regularly.

More Information

For more details on your privacy rights, visit the Office of the Australian Information Commissioner.