First Walkers NDIS Support

First Walkers can prepare an invoice for NDIS participants. We are not a registered NDIS provider. Whether the shoes can be paid from your plan depends on your plan, and on how that part of the plan is managed. We do not choose which part of your plan pays for the shoes.

Self-managed

If that part of your plan is self-managed, you can buy from a registered or unregistered provider. The NDIS describes two ways to pay:

• The NDIS pays you, and you pay us.
• You pay us, then claim it back.

You can pay at checkout and use the tax invoice in your order email, or download an NDIS invoice from the cart and claim with that. Check that the purchase fits your plan before you pay, and keep the invoice.

Read the NDIS guide to self-managed funding.

Plan-managed

If that part of your plan is plan-managed, you can usually choose a registered or unregistered provider. Your plan manager pays the invoice and makes the claim. Ask them whether this invoice can be paid from your plan before you count on it.

1. Choose the shoes and the size.
2. Download an invoice from the cart, or email us and we will send one.
3. Give the invoice to your plan manager.
4. We dispatch within 1–2 business days of receiving their payment. The invoice on its own does not ship the order.

Ask your plan manager:

• Can this footwear invoice be paid from my plan?
• Do you pay First Walkers, or do I pay and then claim?
• What has to be on the invoice?
• How long do you take to pay?

Read the NDIS guide to plan-managed funding.

NDIA-managed

If that part of your plan is NDIA-managed, also called agency-managed, the NDIS pays a registered provider directly. We are not a registered provider, so that funding cannot pay us. If another part of your plan is self-managed or plan-managed, ask whether that part can cover the shoes.

Read the NDIS guide to NDIA-managed funding, and how to choose a provider.

How to get an invoice

Invoices are from FW Orthopaedic Pty Ltd, ABN 20 619 368 893.

From the cart

1. Add the shoes to your cart.
2. On the cart page, click NDIS Invoice.
3. Complete the form, then click Create & Download Invoice.

If the file does not download, check your downloads folder or try another browser. If you still cannot find it, email us the participant's name and NDIS number and we will send a copy.

By email

Email support@firstwalkers.com.au or call 1300 791 175 with:

• Participant's full name
• Phone number
• NDIS number
• Shoe model and size
• Shipping address
• Billing address, if it is different

We send the invoice once we have those details. The downloaded invoice lists the shoes that were in your cart.

Already paid on our website?

You don't need an invoice from the cart. Your order confirmation email includes a tax invoice with your order number, and it shows the order is paid.

• Self-managed: claim it back with that tax invoice.
• Plan-managed: send it to your plan manager and tell them it's already paid, so they reimburse you rather than pay us.

Please don't create a new invoice from the cart for shoes you've already paid for. That invoice asks for payment to us, which confuses plan managers and slows down your claim.

When the shoes ship

We dispatch within 1–2 business days of receiving payment from your plan manager. Creating the invoice does not start shipping.

If you pay at checkout, usual Australian delivery applies. Orders placed before 12pm AEST on a business day dispatch the same day. East coast metro areas arrive in 1–3 business days, Adelaide and Perth in 2–4, and country and remote areas in 2–5.

If your plan manager asks for a note

We do not need a letter from your podiatrist or physiotherapist to issue an invoice. If your plan manager asks for one, they can write a short note in their own words. A useful note names the participant, the NDIS number, and that supportive shoes are part of the child's supports, then adds their name, profession, contact details, and the date. They decide what they will sign. We do not advise on your child's care.

Common questions