First Walkers

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Returns and Refunds

Returns

First Walkers offer paid returns to all customers. Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please email sales@firstwalkers.com.au to receive the instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at support@firstwalkers.com.au.

Exchanges

In all cases we are happy to provide exchange for an item within 14 days from the day when the item is delivered. Please, send us an email to sales@firstwalkers.com.au to confirm the steps and availability of required model & size.

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